Nigeria : Stakeholders charge operators on improved customer service
- 12 April 2022 / News / 400 / Fares RAHAHLIA
Stakeholders in the insurance and pension industry have called on operators in both sectors to give more attention to the way they treat their customers to contribute their quota to the economy.
The stakeholders who gathered at the 6th edition of the Business Today Communication conference in Lagos with the theme: ‘Prioritising Excellent Customer Services in Insurance and Pension Businesses’ argued that there is a need for operators to increase their level of customer satisfaction. This, they said, will improve process efficiency and the quality of service offered to the public.
The Managing Director/Chief Executive Officer, African Alliance Insurance Plc, Joyce Ojuemudia, emphasised the imperative of excellent customer services to business growth, saying: “In today’s insurance and pension businesses, which are businesses of promise (intangible), customer experience is critical to performance, growth and sustainability. Prioritising customer experience is not just about reducing the risk of customer service failures.
Morocco.. The Executive Board of the International Monetary Fund approves a loan worth $1.3 billion from the Resilience and Sustainability Fund
- 29 September 2023
Yesterday, Thursday, the Executive Board of the International Monetary Fund approved a loan worth $1.3 billion to Morocco from the Resilience and Sustainability Fund.The International Financial Corpor...
Morocco : OCP achieves a net profit of MAD 3.4 billion at the end of June
- 28 September 2023
The OCP group achieved a net profit of 3.4 billion dirhams (billion dirhams) in the first half of 2023 (H1-2023), according to a press release from the group on its financial results at the end of Jun...
Algeria, Amended finance law of 2023: Measures to combat tax evasion by multinational companies
- 27 September 2023
In order to fight more effectively against tax evasion in Algeria, on the part of large foreign companies, the 2023 amended finance bill makes significant changes to the provisions of the tax procedur...