Nigeria : Stakeholders charge operators on improved customer service
- 12 April 2022 / News / 226 / Fares RAHAHLIA
Stakeholders in the insurance and pension industry have called on operators in both sectors to give more attention to the way they treat their customers to contribute their quota to the economy.
The stakeholders who gathered at the 6th edition of the Business Today Communication conference in Lagos with the theme: ‘Prioritising Excellent Customer Services in Insurance and Pension Businesses’ argued that there is a need for operators to increase their level of customer satisfaction. This, they said, will improve process efficiency and the quality of service offered to the public.
The Managing Director/Chief Executive Officer, African Alliance Insurance Plc, Joyce Ojuemudia, emphasised the imperative of excellent customer services to business growth, saying: “In today’s insurance and pension businesses, which are businesses of promise (intangible), customer experience is critical to performance, growth and sustainability. Prioritising customer experience is not just about reducing the risk of customer service failures.
“Today’s customers are very demanding and value-centric. So, there is a need for the insurance and pension businesses to brace up and be continually dynamic in their approach in terms of quality service and value creation.”
Tunisia : France ready to help fill Tunisia's budget gap, provided reforms are implemented (André Parant)
- 27 March 2023
(TAP/Interview by Maroua Ben Abdennebi) - France is ready to help cover Tunisia's remaining financing needs for 2023 and 2024. A package of 250 million euros is currently awaiting disbursement to...
Nigeria: PDP national secretary rejects ‘sham’ Imo election results, sets up legal team
- 24 March 2023
Tells PDP Candidates to submit required documents for legal battle within 72 hoursThe National Secretary of the Peoples Democratic Party, Senator Samuel Anyanwu, has kicked against the results of the...
MAROC - "Officine Expo", une vitrine de l’industrie pharmaceutique nationale
- 27 February 2023
La 20è édition d’Officine Expo a constitué une belle vitrine pour l’industrie pharmaceutique nationale, a souligné, samedi à Marrakech, Layla Sentissi, directrice exécutive de la Fédération Marocaine...